Nagrasanti - Our Terms of Sale

	Our Terms of Sale		PayPal
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Updated August 28, 2010
1. All jewelry items in our catalog are individually hand made from a variety of materials and inspected for quality and workmanship before being offered for sale as is. We offer a 30 day money back guarantee on all items returned in good condition (not due to normal wear and tear) and we refund your money no questions asked except for shipping charges.

2. Custom made designs. We invoice you separately for custom orders when an item has been created according to your design, to be paid before delivery is made. If we cannot fulfill an order or materials are not available we will notify you. Adjustments or modifications on custom designs can be made on a case by case basis and we offer images of the work in progress close to completion.

3. We will also be willing to discuss terms for wholesale purchases on a case by case basis.

4. When you order an item through our payment processors we can accept most major credit cards. But you may use our handy Mail/Email Order Form if you prefer to pay by check or money order [see the terms on the form]. We do not charge sales tax. We report and pay the tax when it is due. For international orders you must contact us first, as we may not ship to certain countries. We try to respond to every email within three (3) business days. You must have a valid email address and shipping address in order for us to be able to contact you and to ship your order to you. If we have any questions concerning your order we will contact you.

5. We ship the item within 2-5 business days via USPS only for arrival within 1-2 weeks. For custom designs and international orders please allow for 2 to 3 weeks for processing and delivery. We are currently offering FREE shipping on all orders for the summer. We do not assume responsibilty for items lost or damaged in transit. We pack each item securely and give you a tracking number and date for each shipment to ensure that it arrives at its destination. We will send you this number when we ship so you can notify USPS of any delay or damages received. We are not responsible for shipping beyond that point. Most shipments which are small may arrive sooner than stated, so if you do not receive an order we shipped to you after that time, please contact us.

6. We reserve the right to refuse service to anyone for any reason. We also do not give out customer personal information to any third party advertisers or other companies. We retain your personal information for business and accounting purposes only.

7. How to Contact us: Any questions or inquiries can be directed to: nagrasanti(at)antellus(dot)com or antellus1(at)gmail(dot)com. We prefer to deal by email and will try to respond to relevent queries within 2 business days. We do business Monday through Friday. Nagrasanti Enterprises is a privately owned atelier located in Los Angeles, California.